Verizon throttled fire department's "unlimited" data during Calif. wildfire: Fire dep't had to pay twice as much to lift throttling during wildfire response.

Verizon throttled fire department's "unlimited" data during Calif. wildfire: Fire dep't had to pay twice as much to lift throttling during wildfire response. ( arstechnica.com )

submitted 2018-08-23T15:51 by salvia_d

2 comments

Hibby 2018-08-23T23:32

Sure hope the Verizon Headquarters don't keep a lot of flammable materials around the the office.

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derram 2018-08-23T15:58

https://archive.fo/Pgqrs :

Verizon throttled fire department’s “unlimited” data during Calif. wildfire | Ars Technica

'"We made a mistake in how we communicated with our customer about the terms of its plan," Verizon said. '

'While fire department personnel thought they were already paying for "truly" unlimited data, Verizon said they weren't. '

'Verizon throttling also affected the department in a response to previous fires in December and June, emails show. '

'Verizon also noted that the fire department purchased a data service plan that is slowed down after a data usage threshold is reached. '

'Santa Clara Fire paid Verizon for "unlimited" data but suffered from heavy throttling until the department paid Verizon more, according to Bowden's declaration and emails between the fire department and Verizon that were submitted as evidence. '

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